Doug's Lamp & Shade

Reviews

• Ashley Hopkins

  Feb, 01 2018
  ★ ★ ☆ ☆ ☆
  I went to Doug's to get a vintage hard-wire chrome chandelier converted into a swag lamp that could be plugged into the wall and hung where ever I pleased in the house. I knew I could've gotten a modern looking hanging lamp someplace for cheap but I wanted to save this amazing retro lamp and support a small local business. When I brought the lamp in, I was given a quote of $25. I dropped off the lamp and didn't hear back for over a month. I called them and was told by the end of the week. I called on Friday and was told I would get a call when it was ready. 2 weeks later, I get a call. I go to pick up my lamp and I was incredibly disappointed. The cord was 13" shorter than I had asked it to be (even after having made sure that they knew exactly how long I needed it), and they had replaced the strong and in like-new condition chrome hanging chain with a super cheap chain spray painted white. They had clearly handled the chain too soon after it was painted as there were finger prints in the paint and it was already peeling in some places. The salt in the wound was when I went to pay, the total was nearly $40. I was in with my young daughter and really upset, so I just paid and left. When I got home, I realized the cord had to be longer and that this work was unprofessional and unacceptable, especially for paying $40 when I was quoted $25. I dropped off the lamp the next day and 2 weeks later, I had it back, with the proper length cord and the poorly done chain replaced with the original chrome chain (which is what I had requested from the start).
  
  I was reluctant to share my poor experience with Doug's as they are a small, local business and I hate to hurt a business. But I was so disappointed in how I was treated as a customer. The work was very unprofessional and is unacceptable no matter how large or how small the business. The only thing I must say is that after my insistence, they fixed the problem and I am pleased with my lamp now. But no business should put their customers through that.

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