Pep Boys Auto Service & Tire

Reviews

• Alexis Lex-Lexi

  May, 15 2018
  ★ ☆ ☆ ☆ ☆
  **"NO ONE CONTACTED ME AS BELOW. Tallahassee branch installed new alternator and belt, battery, tires on my Volvo for unable to get to the dealership on a weekend battery alert. $2500 later work done. A few days later hear squeal of the belt. Pep boys told me my tension spring required replacing now. Close to another $900. They did not have the part but Volvo was able to get me in. Volvo popped the hood, handed me back the keys and said the new belt just installed days prior was worn and frayed on one side improperly installed and this was NOT my tension spring (Volvo dealership was even less to install - hmmm...). Called 1800PEPBOYS for tow to avoid belt pop en route to Pepboys to reinstall belt PROPERLY. 90-minute wait quoted. An hour into wait I checked on progress and was told no tow truck was en route for fax not received. Drove to Pepboys risking belt failure and stranding. Pepboys NEVER admitted improper install, nor the OBVIOUS fault on their part. Within a few hours, new belt installed after they had the vehicle over eight hours the day prior LYING to me to tell me tension spring. POINT: It was OBVIOUS it was the BELT SQUEALING but they were willing to rip me off for work I did NOT NEED. Manager was defensive until I made it clear to him this was unacceptable how I was being treated when the fault was theirs. Tony or Tyler at the desk was very kind as were the mechanics but this is unacceptable to have been LIED TO to rip me off for more money on unnecessary work.

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