Jim's Pianos

Reviews

• Paul Zimmer

  Aug, 09 2018
  ★ ★ ☆ ☆ ☆
  Their love for pianos is undeniable; they clearly care deeply about pianos. Their love for customers is less apparent.
  
  When I had a "piano moving emergency" during a recent piano move (by other movers, a mistake on my part) we needed to call Jim's for some help in removing the piano legs. They were willing to come out on short notice (thanks!) but was charged $200 for driving out, making snotty comments about how the other movers screwed up, and taking off the piano legs. When I called to let them know I felt taken advantage of during a crisis, they were polite but hid behind the "that is our policy" mantra. So, in the end, I felt taken advantage of. Perhaps not reasonably, but that's the feeling I was left with, and they clearly weren't concerned about that. I will be calling other piano movers/tuners in the future.
  
• Donna Tills

  Mar, 26 2018
  ★ ★ ★ ★ ★
  Best place ever

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